Sheltered housing is accommodation with support services for older people.

As a sheltered housing resident, you have your own self-contained flat (or bungalow), with the additional benefit of a range of communal facilities. You are also linked to a 24-hour alarm system.

What does a Sheltered Housing Warden do?

The Sheltered Housing Wardens carry out essential health and safety checks around the scheme. They hold drop-in sessions within each scheme, giving you the opportunity to discuss any concerns or support needs that you may have. They are also available during office hours Monday to Friday on the telephone.

What facilities are available?

Sheltered Schemes have a range of communal facilities including a lounge, extra kitchen, toilet and  laundry facilities, games or hobby rooms, hairdressers and gardens. Lounges are open to all residents and may be used by the wider community, with our consent and that of the residents.

We encourage residents to organise and take part in social activities within the schemes and can help facilitate events if required.

• The laundry is for the use of all residents to do personal washing. The Sheltered Housing Warden can help to arrange a rota for residents to do their own washing.
• Details of opening times for on-site hairdressers are available on notice boards.
• The gardens are maintained by us, for all residents to enjoy.

How does the emergency alarm service work?

Pull cords are located within individual homes and communal areas, and should be used if assistance is required. You can also have a pendant to wear that can be pressed if help is required. Once activated, the alarm system notifies a 24-hour call centre who will contact your next of kin, nominated person or emergency service.

Health and safety

The Sheltered Housing Warden carries a number of health and safety checks including locks, trip hazards, fire risks and fire equipment. If you think there is something that is a health and safety risk please contact the Sheltered Housing Warden immediately.

If there is a fire please stay in your flat. If you are outside your flat please make your way to the nearest emergency exit.