Luminus Group

If you’re new to Luminus, welcome! Here is the key information you’ll need while you live in your Luminus home.

  • My Tenancy

    Here are some of the important areas you will need to know about your tenancy.

  • What you can expect from Luminus

    We aim to provide the highest quality affordable homes and excellent customer service.

  • Paying your rent

    You must pay your rent and any service charge on time. Find out about the different ways you can pay.

  • Repairs & maintenance

    Find out who is responsible for repairs and maintenance to your home, and how to report a repair.

  • Lettings & transfers

    Our homes are advertised alongside homes from other social landlords in our area, please see Home-Link for more information.

  • Mutual exchange

    A mutual exchange is when you swap homes with another social housing tenant.

  • Garages

    We have around 2,500 garages to rent across the district of Huntingdonshire.

  • Home contents insurance

    We insure the structure of your home, but not your personal belongings - make sure you’re covered!

  • Enquiries, comments, compliments & complaints

    We aim to respond quickly and efficiently to your enquiries, we welcome your comments, compliments and complaints.

  • Reducing condensation

    Condensation can be problematic, particularly during the colder months. Find out more how you can reduce condensation in your home.

  • Fire safety in your home

    Please read our guidance on how to ensure your and your family’s safety.

  • Keeping your drains clear and water clean

    Find out more about how to keep your drains clear and keep waste substances from polluting the water.

  • Moving home

    If you are looking to move from one of our homes, here you can find out what we will expect you to do before you vacate the property.

  • Your garden

    Important information for if you are a tenant with a garden.

  • Dealing with pests & rodents

    Please see this information if you have pests or rodents in your home.

  • Scams - risks to residents

    As a Luminus resident you may be at risk of one of these scams. Please make yourself aware and follow the advice given.

  • Information for Residents

    Important information for Residents.

  • Keeping your home safe

    Taking just a few steps can make a big difference in keeping your home safe from burglary while you are away.