All new tenants will be required to have their photograph taken for identification purposes.

Why do we need a photograph of tenants?

There is a high demand for social housing and we are committed to doing all we can to ensure only genuine applicants are housed. Using photographic ID helps us to tackle tenancy fraud and unlawful sub-letting, both of which are a serious breach of the tenancy.

What will the photograph be used for?

Photographs will be used for verification.  We will treat the photograph in the same way we treat all other personal information: in full compliance with Data Protection law. We will not share your photograph with third party organisations unless we have a legitimate need to manage your tenancy or in cases where we have a statutory obligation (i.e. to prevent crime or to combat tenancy fraud).

What kind of photograph is needed?

Applicants will have their photographs taken when signing for a new tenancy. The photograph will be a full face picture similar to that required for a passport or driving licence.

Can you refuse to have your photograph taken?

We take a photograph of all new tenants. Our staff will deal sensitively with any concerns you may have and will make arrangements, wherever possible, to ensure photographs are taken without undue inconvenience so that the tenancy can commence. If an applicant refuses to have their photograph taken, we may withdraw the offer of tenancy.